Unified Communication Specialist

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company - one that is ready to help create a healthier future for all of us.


Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.


Enterprise information and technology is in a transformative period. The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers and patients. People want access to information, from any place, on any device, at any time of day or night. These challenges require IT to significantly uplift its technology and information skillsets to meet the rapidly accelerating information and technology demands of new markets, new products and new divisions. To address this challenge, IT has established a three-hub model in Singapore, Branchburg, New Jersey, and Prague, Czech Republic, to provide a follow-the-sun operational model leveraging networked teams that can work virtually with business clients and other IT colleagues across all geographies and divisions.


As a member of the Operations team in Network Services and Unified Communications, the successful candidate will be responsible for the daily operations and management of MSD's Global Unified Communication services. These services allow our organization to communicate globally and collaborate worldwide with partners and customers. This role requires an individual with experience in Unified Communications Technologies, Telepresence, Video Conferencing, and Communications Protocols. The candidate must interface globally and have experience with daily operations and support of unified communications solutions. The individual will need to demonstrate MSD leadership qualities, strong communication skills, financial prudence and proactive management in the planning, and operations of network infrastructure and services. This role will require both technical knowledge of unified communications technologies and the ability to articulate and demonstrate UC solutions directly with the business.


The incumbent will have the following responsibilities (but not limited to):

  • Provide expert Tier 3 support for Unified Communication technologies
  • Operational responsibility of Unified Communications solutions with a focus on Telepresence, Video Conferencing, Audio Visual, and Digital Signage
  • Ability to work directly with Internal customers to gather information and troubleshot issues
  • Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools
  • Interact directly with the business to assist in providing direction on appropriate usage of Unified Communication technologies

We are seeking professionals with the following qualifications, skills and experience:


Education Minimum Requirement:

  • BS Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, completion of advanced technical IT training program, or equivalent experience


Required Experience and Skill:

  • Min 3-5 years’ experience with Teleprence, Video Conferencing and Audio Visual
  • Expert knowledge of Cisco Telepresence, Video Conferencing and Cisco Telepresence Server
  • Expert knowledge of other Unified Communications solutions (Voice, WebEx)
  • Knowledge of digital singage solution
  • Excellent communication and negotiation skills within a matrix organization
  • Fluent in English, in both verbal and written communication
  • Possesses knowledge of Communications Infrastructure and Unified Communication Solutions (Voice & Video , Collaboration Tools )
  • Ability to acquire new skills in a diverse environment
  • High personal integrity, credibility, and energy


Preferred Experience and Skills:

  • Knowledge of Cisco Telepresence Management System
  • Knowledge of Cisco Expressway technologies
  • Knowledge of Audio Visual Systems
  • Knowledge of Cisco Jabber Instant Message & Presence cloud-based services
  • Knowledge of Outlook and Microsoft Exchange
Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

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Unified Communication Specialist

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Note: Merck & Co. Inc Kenilworth, NJ. USA, is known as Merck Sharp & Dohme or MSD in most countries outside of the U.S. and Canada.

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