Project and Service Management Sr. Specialist

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

 

Brief Description of Position    

  

This role requires a highly skilled individual with expertise in process architecture, project management, and intra-organization communications. The selected candidate will be responsible for developing, driving, and sustaining organization processes to ensure overall compliance with company standard.  The role will also be responsible for developing, deploying, and maintaining a intra organization communication strategy.

 

Primary activities and responsibilities

I. Process Governance. The selected candidate will play a role of Process Architect, which includes:

 

  • Engineering of processes within Network and Unified Communications Engineering.
  • Creation of robust Process Map, guaranteeing the compliance with existing IT SOPs
  • Lead the timely reviews and revisions of existing Work Instructions, Job Aids, Runbooks and templates
  • Lead process improvements initiatives, ensuring all of them are cross-functionally aligned
  • Ensure all processes have a control point for the potential failure of execution
  • Capture, document, and evolve organizational roles and responsibilities.
  • Work across functional teams to ensure consistent alignment to processes.
  • Maintain Infrastructure Life Cycle Management for internal platforms.

 

II. Intra-Organization Communication. The selected candidate will be responsible for developing and maintaining the Network and Unified Communications Engineering communications by performing:

 

 

  • Development and sustainment of document repositories.
  • Documenting internal road maps and developing socialization strategies.
  • Maintaining internal Platform updates.
  • Working with global communications teams to socialize services developed by the organization.

      

III. Project and Demand Management

 

  • Oversee Engineering Demand and ensure it is captured in appropriate tooling.
  • Stewardship of internal project tracking tool.
  • Report and advice on project status and resource allocations

      

The candidate will coordinate global and interdepartmental projects from inception through to implementation.  They will oversee the quality of the work and ensure it meets our departmental and corporate standards.

 

The candidate will interface with Network and UC  Engineering, Operations and Planning on new tools, architectures, and introduction of new devices into the production environment.

Education Minimum Requirement:   

   

Required Experience and Skills - +7 years in Processes and Compliance corporate area.

  • Possesses in-depth knowledge of Processes Architecture
  • High ethical standards in order to ensure compliance
  • Ability and desire to acquire new skills in a diverse environment. Inquisitive learner.
  • Demonstrates effective interpersonal skills;
    • Able to establish good working relationships globally and collaborate with networks of employees at all levels
    • Ability to foster cooperation in others
    • High personal integrity, credibility, and energy
    • Decision making skills
  • Must be able to enable solutions in a high-pressure environment, prioritize business needs, and react quickly in times of crisis.
  • Knowledge of SharePoint and Office 365 Environment (PowerApp, Flow, List, Libraries)
  • Advanced User of Analytic tools (e.g. Tibco SpotFire)
  • Strong analytic and logical skills
  • Understanding of ITIL requirements
  • Knowledge of SDLC/IML requirements
  •  Project Management Skills, including Agile approach

 

Preferred  Experience and Skills 

  •  Bachelors degree in Engineering, Information Systems, Mathematics, Science, or equivalent experience.
  • Essential to this position are demonstrated accomplishments in achieving objectives in a global organization together with the ability to work effectively and independently on cross-functional teams
  •  Understanding of the Big Data and Data lakes
  • Systems’ integrations through different protocols (e.g. REST API)
  • Knowledge on Network and UC Infrastructure (e.g. LAN, WAN, Voice, Video, etc..)

 

 

Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

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Project and Service Management Sr. Specialist

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