Client Computing Windows Engineering Specialist

MSD is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases, consumer products and women's health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics.  We aspire to be the best healthcare company in the world and are dedicated to providing innovative solutions for tomorrow.

We are seeking energetic, forward-thinking professionals to join our Information Technology group in Branchburg. As part of that team, you will be focused on developing and applying advanced capabilities in information sciences, information security, mobility, social media and big data.  You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology.  We offer project-based rotations to help with your professional development, and a flat, collaborative environment.

Overall, the role offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.


The Windows Engineer Specialist will be part of a high-performing global team responsible for managing desktop engineering, GPO, Operating System Image development, App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security for the global client computing environment.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to global MSD employees. 

The role requires a technically strong person who is resourceful, highly self-motivated, attentive to detail, and able to effectively prioritize and execute tasks in a high-pressure environment.

Primary job responsibilities include:
• Engineer corporate desktop Operating System images 
• Utilize Windows Assessment and Deployment Toolkit (ADK) and SCCM OSD task sequence to create and modify OS images 
•  Testing and deploying Group Policy to both physical and virtual images 
•  Respond to all incoming requests for new or changes to Group Policy. Manage priorities, timelines, and communicate with all necessary parties through deployment process. 
•  Document the environment in a customer facing format 
• Create and maintain all SDLC documentations
• 3rd level support and identification of root cause with strategic solutions (requests/CPRs/outages).
• Design Windows deployment strategies
• Utilize Microsoft Deployment Toolkit and Configuration Manager to produce detailed task sequences for OS deployment 
• Working with the latest technologies
• Research and master new technologies quickly
• Provide technical guidance and implementation 
• Work closely other teams and stakeholders to on various projects such as App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security teams.
• Work closely with Active Directory team to engineer and maintain the structural hierarchy 
• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
• Scheduling, monitoring, and troubleshooting Group Policy deployments 
• Collaborate across IT and business areas to develop and implement new processes that help maintain the MSD’s computing environment.

Education Minimum Requirement:  
• BS Degree or relevant work experience


Required Experience and Skills:

• 4+ years practical experience supporting Windows desktops
• 4+ years practical experience with the following Microsoft technologies: Windows 7, Windows 10, Windows Server, Active Directory, Group Policy, Configuration Manager 2012
• 4+ years practical experience with Operating System Deployment and associated tools (ADK/AIK, MDT, OSD, SCCM2012, CM CB) 
• Strong technical knowledge and in-depth understanding of Microsoft Windows client operating systems 
• Strong working knowledge of one or more technologies: Microsoft WMI, PowerShell, VBScript, SCCM and Intune
• Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management 
• Strong working knowledge of Microsoft Active Directory and Group Policy management
• Conceptual knowledge of Office 365 suite and other Microsoft cloud services
• Fluency in reading/writing/speaking English 

Preferred Experience and Skills:
• Ability to take initiative and work with minimum direction in a highly demanding environment 
• Strong technical and analytical skills with an ability to adapt and rapidly learn new technologies 
• Excellent interpersonal, written and oral communication skills, customer service orientation
• Strong understanding of security suites – specifically McAfee Agent/AV/ENS, DLP
• Extensive technical troubleshooting capabilities 
• Microsoft Certified Solutions Associate (MCSA) certification or similar
• Working knowledge and understanding of Remedy 
• Ability to present technical ideas in business-friendly and user-friendly language
• Real world project management or project coordination experience is a plus
• Good understanding of the tenets of computer management (Software Distribution, Active Directory, SCCM, Intune etc.)
• An understanding of current enterprise IT trends such as consumerization, ramifications of cloud computing, and remote team management
• Good working knowledge of ITIL framework



We offer:
• Competitive remuneration
• Position in a leading global healthcare company
• Challenging career
• Professional growth based on performance
• Innovative and flexible working environment
• Wide range of benefits


Your role at MSD is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At MSD, we’re inventing for life.            
            
            
MSD is not accepting unsolicited assistance from search firms / recruitment agencies for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD.  No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.             
            
            
            


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Client Computing Windows Engineering Specialist

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